Directory of Community Services
AAA > 2-1-1
2-1-1
is the new abbreviated dialing code for free information
and referrals about community organizations and resources. It
serves as the first number to call to link individuals and
families to appropriate resources and information. 2-1-1 is
available 24 hours a day, 7 days a week in multiple languages.
If you experience problems dialing 211, please call
806-762-5043.
People
calling 2-1-1 in Texas are connected directly to the 2-1-1
Area Information Center (AIC) for their community. The AIC
maintains a comprehensive regional database of resources
including federal, state, and local government agencies,
community based organizations, and qualified private businesses.
2-1-1 Texas
is a program of the
Health and Human Services Commission and the City of Lubbock
Community Services Block Grant
Program, in collaboration with South Plains Association of
Governments.
AAA > Information & Assistance
The
comprehensive Information and Assistance project is the
central component of SPAG's access and assistance delivery
system. It offers information to seniors on all aspects of aging
services including housing, income assistance, employment and
volunteer opportunities, consumer affairs, transportation,
social programs and benefits/legal services. SPAG's public
awareness campaign in English and Spanish includes contact with
the media, speaking engagements, public service announcements,
promotional materials, brochures, and TV and radio interviews.
You can also receive information referral from
2-1-1.
Contact Linda Rautis
1323 58th Street / P.O. Box 3730 Freedom Station
Lubbock, Texas 79452-3730
(806) 687-0940 / 888-418-6564
Fax (806) 765-9544
lrautis@spag.org
AAA > Legal & Benefits Counseling
Through staff and trained
volunteers, SPAG provides legal/benefits counseling assistance
on such matters as wills and estates, living wills, durable
power of attorney for health care, and property disputes. Areas
of service are listed below.
Assistance is also available with entitlement benefits and in
obtaining legal counsel for those who cannot afford to hire an
attorney. Benefits counseling includes assistance with Medicare
claims and appeals, Medicare supplement insurance, Social
Security, Medicaid, Food Stamps, disability, and long term care
insurance. Bilingual volunteers assist elderly clients with
document preparation.
Areas of Service
|
Income
Maintenance/Public Benefits
•Social
Security |
Individual
Rights
•Abuse, Neglect,
Exploitation |
Health/Long-Term
Care
•Medicare/Medicaid
•Qualified
Medicare Beneficiary |
Consumer Issues
•Bankruptcy |
Contact Alice Garcia
1323
58th Street / P.O. Box 3730 Freedom Station
Lubbock, Texas 79452-3730
(806) 687-0940 / 888-418-6564
Fax (806) 765-9544
aggarcia@spag.org
AAA > Care Coordination
The Care
Coordination program provides assistance to senior citizens 60
years and older who are in need of services that include minor
residential repair, emergency response systems, eye exams and
eyeglasses, hearing aids, prescription medications, dental
services and durable medical equipment such as walkers, and lift
chairs. Additional programs include Homemaker Services, Personal
Assistance, Adult Day, Chore Maintenance, and Medical
transportation. The purpose is to promote healthy independence
at home.
The Care Coordination program also implements Resources United
meetings that are held every 2nd Thursday of each
month. Meetings are held to provide presentations and case
referrals between local organizations about various programs and
services available to people in the region. It is a volunteer
consortium of more than 75 social service and healthcare
organizations, faith-based and other community groups, and
governmental.
Contact Liz Castro
1323 58th Street / P.O. Box 3730 Freedom Station
Lubbock, Texas 79452-3730
(806) 687-0940 / 888-418-6564
Fax (806) 765-9544
AAA > Ombudsman Program
The
Ombudsman program serves as an advocate for seniors' resident
rights in long-term care facilities such as assisted living and
nursing homes. Ombudsmen work in partnership with nursing home
residents, staff, and families to ensure quality of care and
quality of life for long-term care residents. Ombudsmen work in
partnership with the
Texas Department of Aging and Disability Services Long-Term
Care Regulatory Division.
Certified
SPAG staff and volunteer ombudsmen visit 36 nursing facilities
and 44 assisted living facilities on a regular basis as well as
participate in open hearings, family and resident council
meetings, unannounced inspections, complaint investigations, and
annual surveys. The program also assists residents and families
with nursing home placements, questions regarding nursing home
life, finances, spousal impoverishment, and Medicare/Medicaid
eligibility.
Contact
Paul Moore
1323 58th Street / P.O. Box 3730 Freedom Station
Lubbock, Texas 79452-3730
(806) 687-0940 / 888-418-6564
Fax (806) 765-9544
pmoore@spag.org
AAA > Family Caregiver Support Program
The Family Caregiver Support Program is designed to
provide assistance, support, and services - such as respite,
emergency response systems, or other supplemental services - to
caregivers. Caregivers need support in the everyday activities
that surround the long-term care of their loved one. This way,
caregivers can retain greater control over their personal life
and health. The focus is to empower the caregiver with training,
education, information, support groups, and temporary relief
from care giving responsibilities.
To qualify for this program, the caregiver or care recipient
must be 60 years old or older, or they must be custodial
grandparents of children less than 18 years of age. Caregivers
may be any of the following: spouse, parent, sibling,
grandparent, friend, neighbor, any relative, or anyone providing
care for a loved one.
If you are a caregiver and need assistance or are interested in
the following: Quarterly Family Caregiver Newsletter, Caregiver
Support Group, or Caregiver Educational Workshop, please let us
know!
Additional Caregiver Web Resources
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Phone Resources
|
National Caregiving Foundation |
1-800-930-1357 |
|
Children of Aging Parents |
1-800-227-7294 |
|
Social Security Administration |
1-800-772-1213 |
|
Medicare Hotline |
1-800-MEDICARE (1-800-633-4227) |
|
Lubbock Adult Day Center |
(806)
796-2273 |
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Contact
O.B. Brooks or Chris Ramirez
1323 58th Street / P.O. Box 3730 Freedom Station
Lubbock, Texas 79452-3730
(806) 687-0940 / 1-888-418-6564
Fax (806) 765-9544
obrooks@spag.org or
cramirez@spag.org
AAA > Senior Citizen Centers
Senior
citizens who live on the South Plains, especially those in rural
areas who live alone and are poor, rely on their local senior
citizens centers to provide critical services such as nutrition,
transportation, telephone reassurance, and health screenings.
Senior citizen centers are the focal points for delivery of many
aging services. Some of the services offered are meals,
recreation and social activities, nutrition/health education,
exercise programs, transportation, and volunteer opportunities.
Follow this link for a list of local senior citizen center
websites.
Congregate and home delivered meals are at the core of many of
the multipurpose senior citizen centers. Of the 23 senior
centers, 22 are also nutrition sites offering hot noon meals
during the week. Meals must meet at least one-third the
Recommended Dietary Allowance (RDA). SPAG contracts with a
registered dietician who plans menus for nutrition service
providers, evaluates their projects, and conducts nutrition
education lessons, which are passed on to participants at the
senior centers and recipients of home delivered meals.
Anonymous
donations are encouraged to help defray costs; however, senior
citizens will not be denied services because they cannot or
choose not to contribute. The centers also serve as the
locations for the
caregiver resource libraries which provide valuable
information for caregivers and care receivers.
1323 58th Street / P.O. Box 3730 Freedom Station
Lubbock, Texas 79452-3730
(806) 687-0940 / 1-888-418-6564
Fax (806) 765-9544
AAA > Resources
Websites
Phone Numbers
|
Help
Practitioner Help Line |
(800)
767-6732 |
|
National Mental Health Consumers Help Line |
(800)
553-4539 |
|
Social Security Administration |
(800)
772-1213 |
|
Legal
Hotline |
(800)
622-2520 |
